Vsee Customer Support

Posted : admin On 1/2/2022

Customer Support Manager Job Description The Customer Support Manager is responsible for all aspects of support, managing the support team, educating support agents, demonstrating the product, building support knowledge base and contents, and educating customers. VSee is a telemedicine software company based in Silicon Valley, California. How We Compare to VSee HIPAA Video provides a full-featured, easy-to-use telehealth platform with professional customer support. Our streaming technology was developed to maintain high quality video and audio, even with limited bandwidth, to minimize stops and starts. VSEE Support If you have any technical issues, please contact support at [email protected] VSee support staff hours are from 6AM-6PM PST (Mon-Fri).

  1. Vsee Customer Support Phone Number
  2. Vsee Customer Support Phone Number
  3. Vsee Contact Phone Number
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Description

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VSee gives you free 5-way group video calls, screen sharing and instant messaging, with a clean and simple design. VSee calls are secure, low bandwidth and work great on 3G, 4G and WiFi networks.

Features:

  • 5-way* Group Video Chat: see everyone at once
  • Screen Sharing: view apps and desktops shared from Mac and PC while video chatting. Pan and zoom.
  • API for integrating with Telehealth and other applications
  • Instant Messaging and Group Chat
  • No Ads!
  • Works on 3G, 4G and WiFi
  • Desktop app available on Mac and PC (see below for more info)
  • Low bandwidth: conserves data usage
  • Calls are secure: encrypted end-to-end for absolutely no eavesdropping
  • Switch between front and back cameras

* With sufficient bandwidth.

VSee serves organizations around the world including IBM, Shell, the US Congress and hundreds of small and medium-sized businesses.

VSee for Desktop:

VSee also works on the Mac and PC, offering additional collaboration features like file transfer. Group video calls, screen sharing and instant messaging work between Mac, iPad and PC.

Vsee Customer Support Phone Number

Notes:

  • An account is required to use VSee. Signup is free and easy, and can be initiated from within the app. You can also use your existing VSee account.
  • This version only supports landscape mode.
  • This version does not transfer files.

Pricing

PlanPriceDetails
BasicFreeUnlimited group video. Instant messaging. File send. HIPAA Secure (Learn More). No technical support. 1 screen share per day. For commercial/ personal use.
Plus$9/month per userUnlimited group video. Instant messaging. File send. HIPAA Secure. 9am-9pm EST. Technical support. Unlimited screen share for you. For creative team work.
Pro$49/month per userUnlimited group video. Instant messaging. File send. HIPAA Secure. 9am-9pm EST. Technical support. Unlimited screen share for you & meeting participants. For working with customers.
Telemedicine$299/month per kitMulti camera support & medical device streaming. Remote pan-tilt-zoom camera control. Instant messaging & file send. HIPAA Secure. 24x7 Technical support. Unlimited EMR screen share. For remote clinics.

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Customer Support Manager (Remote/Full-time)

atVSee Lab Inc.,(Anywhere)

Customer Support Manager Job Description
The Customer Support Manager is responsible for all aspects of support, managing the support team, educating support agents, demonstrating the product, building support knowledge base and contents, and educating customers. This plays an important role in driving ongoing technical support, adoption, and onboarding new customers. Moreover, this critical function works with the rest of the VSee team to keep the company focused on customer outcomes.

Vsee Customer Support Phone Number

Roles & Responsibilities:
● Manage a team of Software Support Engineers including hiring and training.
● Engage appropriate internal resources to resolve technical issues and update customers on progress
towards resolution.
● Periodically review software support logs, track performance, and identify opportunities for improvement.
● Responsible for the onboarding process, the training of platform end user, and post go-live support.
● Understand customer outcomes by analyzing customer metrics, communicating with customers, and
running NPS.
● Providing input into core product, marketing, and sales processes based on customer’s feedback.

Requirements:
● Bachelor's degree in business management, business administration, computer science or related field.
● At least 5 years of experience working as BPO Manager.
● Experience working with and managing a large support team of agents.
● Excellent verbal and written communication in English.
Compensation:
● 50k to 150k Pesos a month plus bonus


Company Overview
VSee is a telemedicine software company based in Silicon Valley, California. VSee allows doctors to see patients via webcam or mobile phone. It is also the only video system allowed on the International Space Station - how astronauts see their doctors. VSee users include Hillary Clinton, Angelina Jolie, Linkin Park, UN Secretary General Ban Ki Moon, and was even used at President Obama's Inauguration. VSee has been deployed in numerous American hospitals as well as Iraq, Amazon rainforest, and Nigeria:
http://vsee.com/blog/syrian-refugees-vsee-telemedicine-duhok/ http://vsee.com/blog/vsee-telemedicine-amazon-rainforest-dr-yogi/ http://vsee.com/blog/dr-gavin-skinner-using-vsee-telemedicine-fight-ebola/
VSee is a fun-loving, adventurous company with various company outings. Our goal is to help each team member explore their professional interests and learn the skills to become a better version of themselves.




Vsee tech support
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Vsee Contact Phone Number

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